Refund Policy

If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date — no explanation required. This applies to the first payment of a Pro or Team subscription, monthly or annual.

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one:

• visit paddle.net and look up your order with the email address you used at checkout, or
• email us at support@toolhvac.com with your order reference and we will arrange it with Paddle for you.

Approved refunds are returned to the original payment method. Timing depends on your bank or card issuer, typically within 5–10 business days.

Subscriptions renew automatically. You can cancel at any time from the Plan & team section of your dashboard, or through Paddle — you keep Pro access until the end of the period you already paid for, and you are not charged again. If a renewal charge caught you by surprise, contact us within 30 days of that charge and we will review it and refund where it is fair to do so.

Beyond this policy, your rights are also covered by Paddle’s Refund Policy and any statutory consumer rights in your country, which are unaffected.

Every new account gets a free full-access trial and the base calculators stay free, so you can evaluate HVAC Toolkit before subscribing.